TAI provides guaranteed telephone support for SAP, ORACLE, Walker/Elevon and Web applications on a contract basis. Clients call for advise on any contracted implementation or maintenance topic. Call resolution summaries are documented and monthly status reports are provided.

TAI provides guaranteed production support for SAP, Walker/Elevon and Web applications. Clients call on any contracted implementation or maintenance topic to request immediate advise, implementation or correction, including:

• production problems or hangs including JCL/scheduling issues
• production monitoring
• unplanned enhancements or customizations
• unscheduled/unstaffed small projects

The client provides dial in access and security for the contracted production applications . TAI guarantees the availability and timeliness of the necessary resources and completion of tasks.