On-Call Support

Help Desk

TAI provides guaranteed telephone and/or e-mail support for applications on a contract basis. Clients call for advice on any contracted implementation or maintenance topic. Call resolution summaries are documented and monthly status reports are provided.

Hotline/Emergency Production Support

TAI provides guaranteed production support for applications. Clients call on any contracted implementation or maintenance topic to request immediate advice, implementation or correction, including:

Production problems or hangs
Production monitoring
Unplanned enhancements or customizations
Unscheduled/unstaffed small projects
The client provides dial in access and security for the contracted production applications. TAI guarantees the availability and timeliness of the necessary resources and completion of tasks.